Orders:
Most orders are processed between 1-3 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.
A valid phone number and email must be provided to guarantee delivery.
Payment Methods Accepted:
We do our best to accommodate most methods of payment.
We accept the following cards – Visa, MasterCard, Discover, and American Express
We also accept payment through PayPal
Change of Address:
We move fast when it comes to prepare orders and ship them. If you need to do a sudden change of address contact Customer Support at 1-844-805-6004 and/or info@dailyconcepts.com at your earliest convenience. By 5:00 PM (PST) most orders from the day will likely be on their way. * If your payment was made through PayPal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance. Freight orders are not eligible for change of address (applicable to big & bulky items) due to the scheduling with the delivery partner, securing the pickup, trailer spot and a proper ETA.
Important: you must inspect the box containing your item before signing in case ofevident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with "Damage" or "Subject to Inspection". On freight items, you must sign the BOL (Bill of Lading) as proof of inspection, therefore should there be any issues, the refund/return can be processed without setbacks.
Shipping:
We ship products anywhere in the United States and you can trust that your order will be quickly processed and safely delivered. Our shipping charges are determined by the total price of your order, excluding applicable sales tax. We do not ship to destinations outside the United States.
Damages:
We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damage" and document it with photos, including box markings for product and model number. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at Daily Concepts. The item MUST be in its original box.
Contact Customer Support at 1-844-805-6004 and/or info@dailyconcepts.com with your Name, Order Info, and Photos and we will find a prompt resolution. (Freight Items Note: You are not obligated to accept delivery when in evidence of damage. You must sign the BOL (Bill of Lading) upon delivery, where notes should be made if necessary so any issue can be assessed properly.)
RETURNS & REFUNDS:
* IMPORTANT: Communications must include order number, name, phone and email. The information should match the info attached to the order.
"I Would Like to Return What I Ordered"
While we believe that our products are amazing, in taste there's nothing written and you have 30 days (from delivery date) to return your item and get your refund with have in mind that to make this effective, we must receive the item(s) in its original packaging/box only, after which your refund will be processed. Prepaid labels will be provided as well as freight pick up scheduling when applicable.
What You Received Is Not What You Ordered
We have a thorough inspection process before dispatching, so misplacing an order/item is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "wrong" or misplaced and contact Customer Support at 1-844-805-6004 and/or info@dailyconcepts.com with your Name, Order Info, and Photos (including box markings with product and model number, as well as shipping label with initials) and we will find a prompt resolution. Item must be in its original box.
Cancel an Order
If you suddenly changed your mind, you can cancel your order. Note that once it’s in transit, a 20% restocking fee will be applied. Remember that the refund process can only be made once we receive the goods back.
Collecting Items from You
Once you open a case and the resolution involves item pickup, make sure that the item is sealed and in its original condition/inside original box. Instructions must be followed based on resolution as to where to leave the item for pickup. We send pre-paid labels
Refund Processing Time
Once a refund is made effective, it takes between 3-5 business days to show up in your account. For returns, the refund is usually processed once the item has arrived and inspected in our warehouse, so allow up to 15 days from item pickup to warehouse delivery.
Refund in Accordance to Payment Method
Refund is made only to the original form of payment.
Want to Change an Order
Once an order has been processed, there is little we can do. Contact us at Customer Support at 1-844-805-6004 and/or info@dailyconcepts.com so we can help determining how to proceed.
